HIPAA Policy

Your Privacy. Your Wellness. Your Sanctuary.

At VIE — A Wellness Sanctuary, the way we protect your information reflects the same level of care we bring to your treatments, consultations, and wellness experiences. Because our services combine holistic therapies with advanced medical oversight—such as IV Therapy, peptide protocols, wellness shots, and clinical consultations—your privacy is safeguarded through strict HIPAA compliance.

This page outlines how we protect your information, how it may be used, and the rights you hold as a valued client of VIE Wellness Dallas.

Our Commitment to Your Confidentiality

We view wellness as an intimate, personal journey. Whether you visit for infrared sauna, cold plunge, lymphatic therapy, metabolic reset, or medical-grade treatments supervised by our on-site Nurse Practitioner, your health information is treated with absolute confidentiality.

Our team follows all federal regulations under the Health Insurance Portability and Accountability Act (HIPAA), ensuring that any personally identifiable health information remains protected, secure, and used only for your care.

What Qualifies as Protected Health Information (PHI)

PHI includes any details connected to your identity and your wellness or medical care at VIE. This may include:

  • Name, phone number, address, email

  • Date of birth and demographic information

  • Medical history, allergies, or past treatments

  • Consultation notes, intake forms, wellness assessments

  • Photos taken for clinical reference

  • Payment information related to medical services

  • Notes from your IV Therapy, VIE Shot, or Peptide Therapy provider

  • Information shared with our Nurse Practitioner before or after treatments

  • Any health details you communicate to staff in person, via phone, or electronically

Because VIE offers both wellness therapies and medically supervised treatments, your information is handled with the highest standard of confidentiality at every point of contact.

How We Use and Share Your Information

We only use your PHI for purposes allowed under HIPAA. These include:

1. Treatment and Wellness Care

We use your information to create a safe, customized experience for you. This may include:

  • Reviewing your medical history before IV Therapy

  • Evaluating your suitability for treatments like ExoMind™ neuromodulation, wellness shots, or peptides

  • Tracking your progress to ensure effective care

  • Consulting on contraindications related to heat, ozone, electromagnetic therapies, or detox services

  • Communicating recommendations or post-care guidance

Your information is shared only with team members directly involved in your treatment.

VIE Wellness Website

2. Internal Operations and Quality Improvement

We use PHI to maintain the highest standard of safety, service, and care. This includes:

  • Staff training and certification

  • Clinical documentation review

  • Safety monitoring for medical procedures

  • Enhancing treatment protocols

  • Improving overall guest experience

  • Ensuring compliance with state and federal wellness standards

Your identity is never shared publicly or used in marketing without explicit written authorization.

3. Payment Processing & Administrative Needs

PHI may be used to:

  • Process payments for IV Therapy, peptide therapy, or wellness shots

  • Verify insurance or flexible-spending eligibility where applicable

  • Maintain accurate billing

  • Contact you regarding invoices or account details

  • Confirm scheduling, session updates, or pre-appointment requirements

All billing records are stored in secure, encrypted systems to protect your privacy.

4. Legal Requirements & Safety Compliance

In rare circumstances, we may be legally required to disclose PHI, such as:

  • Court orders

  • Public health reporting

  • Required notifications involving safety concerns

  • Requests from authorized government agencies

In these cases, only the minimum information necessary is disclosed.

How We Protect Your Information

Your privacy is protected through multiple layers of physical, digital, and procedural safeguards, including:

Secure Technology

  • Encrypted record-keeping systems

  • Password-protected clinical files

  • Restricted medical access permissions

  • Secure appointment and intake platforms

  • HIPAA-compliant communication channels

Clinical Access Controls

Only licensed medical personnel and trained staff may view your PHI, and only when necessary for your treatment.

Facility Safeguards

  • Confidential consultation spaces

  • Private treatment environments

  • Secure storage for paper records

  • Purposely limited access to sensitive documentation

Staff Training

All team members are trained in HIPAA rules, confidentiality protocols, and privacy best practices to ensure every interaction respects your rights and expectations.

Your Rights Under HIPAA

You have full authority over how your health information is handled. At VIE Wellness Dallas, these rights are honored without exception.

1. Right to Access Records

You may request copies of:

  • Consultation notes

  • Treatment history

  • Medical intake forms

  • Lab results submitted to our provider (if applicable)

  • Any PHI stored in your client file

Records are provided in a timely and secure manner.

2. Right to Request Corrections

If you believe any part of your health information is incomplete or inaccurate, you may request an amendment. We will review your request and update records when appropriate.

3. Right to Confidential Communications

You may choose how we communicate with you, including:

  • Email

  • Phone

  • Text

  • Alternative methods upon request

If you have privacy concerns at home or work, we encourage you to request a preferred communication channel.

4. Right to Restrict Use or Disclosure

You may ask us not to share certain information for:

  • Treatment coordination

  • Payment processing

  • Operational purposes

We will honor all reasonable requests unless disclosure is legally required.

5. Right to Receive a Disclosure Record

You may request a list of times your information was shared for reasons other than treatment, payment, or routine operations.

6. Right to File a Privacy Complaint

If you feel your rights have been violated, you may file a complaint:

  • Directly with VIE Wellness Dallas

  • With the U.S. Department of Health & Human Services (HHS)

You will never be penalized or denied service for expressing a concern.

How to Contact Us Regarding Privacy

For privacy questions, concerns, or record requests, please contact:

VIE — A Wellness Sanctuary
3002 Wycliff Ave
Dallas, Texas 75219
info@viewellnessdallas.com
(214) 272-7640
VIE Wellness Website

Our team will respond promptly and guide you through any request with care and professionalism.

Policy Updates

This policy may be updated periodically to reflect changes in services, regulations, or security practices. Updates will always be posted on this page, and the most recent revision date will be included for transparency.