Terms & Conditions
Welcome to VIE — A Wellness Sanctuary
These Terms & Conditions explain the rules, policies, and expectations that govern your use of our website and your experience at VIE Wellness Dallas. By visiting our site, booking a service, or receiving treatment, you agree to the terms listed below. Please read them carefully, as they are designed to support safety, clarity, and a seamless wellness journey.
1. Introduction
VIE — A Wellness Sanctuary provides wellness, regenerative therapies, and medically supervised services designed to support well-being, vitality, and recovery. Our services include but are not limited to cold plunge, sauna, red light therapy, lymphatic treatments, metabolic reset, IV therapy, wellness shots, peptide therapy, and neuromodulation technologies.
By accessing our website or booking services, you acknowledge and accept these Terms & Conditions.
2. Eligibility for Services
Many of our treatments—including IV Therapy, the VIE Shot, ExoMind™ consultations, and peptide therapy—require clearance from our licensed medical provider.
By booking these services, you confirm that:
You are at least 18 years old, or you have parental/guardian consent.
You will provide complete and truthful health information during intake.
You do not have undisclosed medical conditions that could make a treatment unsafe.
You will follow all instructions provided by our team before, during, and after treatment.
We reserve the right to decline or discontinue any service if it is deemed unsafe or inappropriate based on your health profile.
3. Booking, Payments & Cancelation Policy
Booking
All appointments must be booked through our online booking system, phone line, or in person.
Your spot is confirmed once payment or card-on-file authorization is received.
Payments
We accept major credit cards and approved digital payment methods.
All prices listed on our website or in studio are subject to change without notice.
Cancelations & Rescheduling
To respect your time and the time of our providers:
Cancelations under 24 hours may be subject to a fee.
No-shows may be charged the full service amount.
Late arrivals may result in reduced treatment time or forfeiture of the session.
Packages, memberships, and promotional purchases may have additional terms.
4. Refunds & Returns
Service Refunds
Due to the nature of wellness and medical-adjacent services:
Services rendered are non-refundable.
Prepaid sessions, packages, and memberships are non-transferable.
Refund requests for unused services may be evaluated on a case-by-case basis.
Retail Returns
Retail products may be returned within 14 days if unopened and in original condition.
Opened or used products cannot be returned due to health and safety regulations.
5. Medical Disclaimer
VIE Wellness Dallas provides wellness and regenerative therapies, some of which involve clinical oversight. However:
We do not diagnose, treat, or cure medical conditions.
Services are not a substitute for medical advice from your physician.
You should consult your healthcare provider before beginning any therapy, especially if you have medical conditions, are pregnant, nursing, or taking medication.
Our team may decline services if they identify health concerns that require medical evaluation.
6. Safety & Conduct
For the well-being of all guests and staff:
You agree to follow all safety instructions and studio guidelines.
You may not use services while under the influence of drugs or alcohol.
Aggressive, inappropriate, or disrespectful behavior may result in refusal of service.
You must disclose any changes to your health condition before each session.
Failure to follow safety protocols may result in immediate discontinuation of services.
7. Website Use & Intellectual Property
The VIE Wellness website, including all text, images, branding, service descriptions, and digital content, is owned by VIE — A Wellness Sanctuary.
You agree not to:
Copy, modify, or distribute website content without written permission
Use our content for commercial purposes
Attempt to access restricted or private areas of our site
Unauthorized use may result in legal action.
8. Privacy & HIPAA Compliance
Your personal and health information is treated with strict confidentiality.
Our HIPAA Privacy Policy explains:
How your information is protected
When it may be used
Your rights under HIPAA
By receiving services at VIE Wellness Dallas, you acknowledge and agree to our HIPAA practices.
9. Gift Cards, Memberships & Packages
Each of these offerings may have separate usage rules:
Gift Cards
Non-refundable
Cannot be exchanged for cash
Valid only for services or retail purchases at VIE
Memberships
Monthly charges may apply
Cancelation terms vary depending on membership type
Unused services do not roll over unless specified
Packages
Must be used within the validity period
Non-transferable and non-refundable
Details are provided at purchase.
10. Limitation of Liability
By receiving services or using our facilities, you agree that:
You assume all risks related to wellness, detoxification, heat exposure, cold therapy, exercise, metabolic treatments, and other modalities.
VIE Wellness Dallas is not liable for injuries or adverse reactions resulting from undisclosed medical conditions, failure to follow instructions, or misuse of services.
Our maximum liability, for any reason, will not exceed the amount paid for the service in question.
This limitation applies to all services, products, and website use.
11. Changes to Terms & Conditions
We may update these Terms & Conditions at any time.
Updates will be posted on this page, and continued use of our website or services indicates your acceptance of any changes.
12. Contact Information
For questions regarding these Terms & Conditions:
VIE — A Wellness Sanctuary
3002 Wycliff Ave
Dallas, Texas 75219
info@viewellnessdallas.com
(214) 272-7640
We are here to help you understand any part of these terms and ensure you feel confident and informed throughout your wellness journey.