Privacy policy.
Your Privacy. Your Rights. Your Wellness Protected.
VIE — A Wellness Sanctuary is committed to protecting your personal information with the same care and intentionality we bring to every wellness experience. This Privacy Policy explains what information we collect, how we use it, who we share it with, and how we safeguard your privacy when you visit our website or receive services at our Dallas location.
This policy applies to all visitors, clients, and users of our website and digital platforms.
1. Information We Collect
We collect information only to deliver exceptional service, improve your experience, and maintain the safety and quality of our wellness offerings. We may collect the following types of information:
A. Personal Information You Provide
Name
Email address
Phone number
Mailing or billing address
Date of birth
Emergency contact details
Payment information (processed securely through third-party vendors)
B. Wellness & Treatment Information
Collected when receiving services requiring intake or medical review, such as:
IV Therapy
The VIE Shot
Wellness Shots
Peptide Therapy
ExoMind™ Neuromodulation (requires consultation)
This may include health history, wellness goals, intake forms, or clinical documentation.
C. Automatically Collected Data
When you visit our website, we may automatically collect:
IP address
Browser type and device information
Pages visited and time spent on the website
Click behavior and navigation patterns
Referral sources (how you found our website)
This information helps us improve our online experience and site performance.
D. Cookies and Tracking Technologies
We may use:
Cookies
Pixels
Analytics tools
Session logs
These help personalize your experience, understand usage patterns, and enhance website functionality.
2. How We Use Your Information
Your information is used exclusively to provide high-quality wellness services and a seamless client experience.
A. To Provide Services
Scheduling appointments
Conducting consultations
Delivering treatments
Following up on wellness plans
Maintaining accurate client records
B. To Improve Our Website & Services
Analyzing site performance
Enhancing navigation and user experience
Identifying service trends
C. Communication
We may contact you via email or SMS for:
Appointment confirmations
Wellness follow-ups
Service reminders
Important updates
VIE events, offerings, or promotions (with your consent)
D. Payment Processing
Payment details are securely processed through compliant third-party processors. VIE does not store full credit card numbers on its own systems.
E. Legal and Safety Requirements
We may use or disclose information to:
Comply with legal obligations
Respond to lawful requests
Protect against fraud or misuse
Ensure client and staff safety
3. How We Protect Your Information
We use administrative, technical, and physical safeguards to secure your data. These include:
Encrypted systems for storing records
Secure scheduling and intake platforms
Restricted access to client information
HIPAA-compliant clinical processes for medical-related services
Routine security monitoring
Staff training in privacy and confidentiality
Only authorized team members may access your information when necessary to support your care.
4. Sharing Your Information
Your information is never sold, traded, or rented.
We may share limited information only in the following situations:
A. With Authorized Providers and Staff
To deliver services, coordinate care, and support treatment planning.
B. With Third-Party Service Providers
Trusted partners who assist with:
Payment processing
Appointment booking
Email communications
Website hosting
Analytics and security
These partners are required to maintain confidentiality and security standards.
C. Legal Requirements
We may disclose information:
When required by law
To comply with regulatory agencies
To address fraud, safety threats, or misuse
D. With Your Explicit Consent
If you request or authorize us to share information for a specific purpose.
5. Your Rights
You have full control over your personal information. Your rights include:
• Access to Your Information
You may request a copy of the information we hold about you.
• Correction of Inaccuracies
You may request edits or updates to incorrect or outdated information.
• Request to Limit Use
You may ask us to limit how certain information is used, except when necessary for service delivery or legal compliance.
• Request for Deletion
You may request that we delete your non-medical personal information, subject to legal and operational requirements.
• Opt-Out of Marketing
You may unsubscribe from emails or SMS at any time.
• Control of Cookies
You may adjust your browser settings to block or manage cookies.
We honor each request promptly and respectfully.
6. Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from individuals under 18 without parental or guardian consent.
7. Data Retention
We retain information only as long as necessary to:
Provide services
Meet legal obligations
Maintain accurate business records
Medical-related records are retained in compliance with federal and Texas healthcare regulations.
8. Links to External Sites
Our website may link to third-party sites such as:
Instagram
Facebook
Booking platforms
Payment processors
We are not responsible for the privacy practices of external websites. We encourage you to review their policies.
9. Changes to This Privacy Policy
We may update this Privacy Policy to reflect regulatory changes, service enhancements, or improvements in how we protect your information. Updated versions will be posted on this page with a revised effective date.
10. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
VIE — A Wellness Sanctuary
3002 Wycliff Ave
Dallas, Texas 75219
info@viewellnessdallas.com
(214) 272-7640